Unhappy customer

<p>I have been a Truworths customer for over 10 years and I must say I am highly considering to close off my account. I bought a dress on cash that was on sale on 4 June, only to notice that the dress is damaged. Upon returning the dress last week Friday I get told that they cannot assist me if I do not have an original receipt, they must first look for the docket before I get any assistance. And the lady told me that the dress was actually returned by another customer for the same reason. I then went home as they were taking forever to find the docket, I returned on Monday and only</p> <p>to be told that they cannot give me a refund but a credit note because I do not have a receipt. I kindly edplained to the lady that I do not have the desire to shop at Truworths anymore so I would like a refund. Then she prints me their truworhs policy telling me that Im even lucky that they found the docket or else I wasnt going to get any assistance. First of all, I was highly inconvinienced, I had to travel all the way from Pretoria to Sandton City twice, to return a dress because no other store could assist because I didnt have a receipt. Why the hell should I keep a receipt for a dress that I was not intending to return????? Please take your Sandton city managers for customer service training as they do not know how to handle customers. I will be paying off my account and closing it, as I have bo desire to continue a relationshipn with Truworths</p>