unhappy client

Good day

Trust you well

I recently opened a Truworths account, I was super excited to take part in buying goods, as i deemed your brands as quality, I brought myself a Black and fatigue ankle boot for a work event, the boot is great I love it, but I notice the boot started splitting on the front side, I was disappointed as I only have it for about ten days, now because It was brought at Truworths, i read and understood you can exchange or credit the product at any Truworths, which I figured was standard protocol, I work in Granger bay close to Waterfront I went to Truworths Waterfront now only top be told, i need take it back to the store I got it from,Both my work buddy and I looked at each other confused, I and asked the Guy why he said, "because we are going to loose" (which I dont understand what it means?} so I was okay cool and just left which I felt disappointed in the service but more the process, so now I have to go all the way back to Zevewacth mall Saturday as I am working 5 days a weeks