unhappy client

On the 15th of April 2020 i have made payments through EFT to truworths ,the very same day i emailed proof of payment to them using(*** and *** and on the 1st of May i went direct to the store for my account to be up dated ,the lady that help me was ask to email proof of payment to Head Office and that will take 7 working days for the account to be updated, on the 15th of May i went to the store to check whether my account has been updated only to find that nothing has changed,we then called again to find out what is the problem we were told again to email proof of payment and 2 working days will take for my account to be updated ,Today is the 18th of May 2020 my account still has not been updated the only thing I am receiving is messages that my account is in Arrears ,I have spoken to Head Office supervisor (Mr Zabdurahman) who also told me that my account will be updated but nothing has changed ,I don't know how *********** is the supervisor or their call centre agent in resolving my matter,it is now 34 days and my account is not updated ,i just find out now that Truworths has blacklisted me can someone help me.