Unhappy client

I bought a cologne at truworths west street in Durban on the 31st of December 2019 as a gift for my partner. Only to find that the cologne bottle is chipped at the bottom and has visible cracking. I was very disappointed when I discovered this and was even more disappointed when truworths refused to exchange it when I took it back yesterday 02-01-2020. Initially they told me to give them 5days to liaise with the supplier, then this morning I received a call from them stating that I will need to wait till 13 Jan for the supplier to decide if they will exchange it or not. I paid R2099 for damaged goods now you tell me to wait another 2 weeks for something I’ve already paid for? I want my money back..