1 reviews | Active since Jun 2013
Unhappy and disappointed customer
I bought a dress for my daughter and I realized it doesnt fit her and at the time I was about to leave for our vacation. I gave a dress to my sister to return it as she was joining us later in the vacation. My sister called me and let me know that there is no size and I asked her to ask the store to credit back to my account but they refused because my sister is not a account holder. I understood that and I said she must tell them I will return once I am back from our vacation. When I am back from vacation they are telling me that return time its expired and not take into consideration that my sister was there. I lodge a complaint with their call centre until today no response every time I called I speak to a new consultant. Im a very unhappy customer
Thank you for your post and affording us the opportunity to respond.
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
This matter has been escalated to the Manager of the mentioned store, who informed us that your return could not be authorised as it did not comply with the terms and conditions of our Returns Policy.
As you were not pleased with the outcome to your query, your concerns raised were further escalated for the attention of the respective Area Manager, who has subsequently been in contact with you.
We can confirm that following the Area Managers telephonic communication with you, the matter has been resolved.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
This matter has been escalated to the Manager of the mentioned store, who informed us that your return could not be authorised as it did not comply with the terms and conditions of our Returns Policy.
As you were not pleased with the outcome to your query, your concerns raised were further escalated for the attention of the respective Area Manager, who has subsequently been in contact with you.
We can confirm that following the Area Managers telephonic communication with you, the matter has been resolved.
Kind regards,
Truworths Online Team