1 reviews | Active since May 2017
Unforgiveable sms!!
<p>Truworths - one gets 6 months interested FREE to pay your account! Saturday morning at 6 I got this sms. Today at 14:00 I got the same sms. Who do you think you are? AS IF I AM 6 months BEHIND!!!!!!!!!!!!! RUDE!!! please explain this:</p> <p>If you do not pay your truworths account R2000.00 with in the next 48 hours then your name will be Black listed and your goods will be picked up. Phone ********** 718 to make arrangements and once you paid fax proof to ********** 849</p> <p> </p> <p>Unacceptable!!!!!!</p> <p> </p> <p> </p> <p> </p> <p> </p>
Thank you for your post.
Our customers are important to us and we value the relations that we have established over the years. It is therefore our responsibility to inform customers as soon as their accounts fall in arrears so that they can make the necessary arrangements to get their accounts up to date. We are also concerned that your account will incur interest if payment is not made by the stipulated due date.
We tried to contact you on numerous occasions to confirm the context of the SMS’s that you received, but regret that we were unfortunately not able to reach you. We can further confirm that the SMS wording is not in keeping with how we communicate with our customers we have been trying to make contact with you to establish the source of the SMS so far we have been unsuccessful.
Please be so kind as to make contact with us in order to resolve your concerns speedily.
Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team
Thank you for your post.
Our customers are important to us and we value the relations that we have established over the years. It is therefore our responsibility to inform customers as soon as their accounts fall in arrears so that they can make the necessary arrangements to get their accounts up to date. We are also concerned that your account will incur interest if payment is not made by the stipulated due date.
We tried to contact you on numerous occasions to confirm the context of the SMS’s that you received, but regret that we were unfortunately not able to reach you. We can further confirm that the SMS wording is not in keeping with how we communicate with our customers we have been trying to make contact with you to establish the source of the SMS so far we have been unsuccessful.
Please be so kind as to make contact with us in order to resolve your concerns speedily.
Should you have any further enquiries, please do not hesitate to contact us on *** or via email on ***.
Kind regards,
Truworths Online Team