Unfair treatment from Truworths

I feel disgusted by the way Truworths is treating customers. I couldn't make a payment for one month and I wrote them an email explaining why I couldn't make a payment and I made arrangements with them on my email but the whole month I have been treated like trash having to explain myself over and over again. Why are u offering customers an opportunity to make payment arrangements if u will continue harassing them left right n center. Before you harass a customer find his or her credit record with your company. What u r doing is rude and undermining. U r treating your TruRoyal clients like trash.