UNFAIR TREATMENT AND HARRASMENT

On the 26th October 2018, I bought amongst other things a white Stetament Shirt ********** 7 fon sale for R240.00. I bought the shirt at Truworths store No 742, which is East London Vincent store. I did not fit in the shirt as i was very much in a hurry back to my workplace . On arrival at home I tried the shirt on and It did not fit me , not even allowing a sleeve going up. I decided to take it back in East London store no. 740 in Oxford street. Upon being attended by a young lady at the tills for a return , she told me that the shirt had a makeup on it and the policy states that you do not take back something with the makeup. Firstly I explained to them that the shirt did not even go up the one sleeve not to mention having to take it off and it is an open button shirt I cannot see how I could have contaminated the shirt. I told them that we buy clothes with make up and we buy them because we like them and that they must show me their on their policy for which they couldn't. We argued and and they told me to take it to the store where I bought it and I had no time for another talk so I left the shirt with them for which they couldn't mind. They could not even refer me to the manager. so I left with only my slip. with transaction No ********** and done by Employee No ********** . I am therefore so disappointed as i even asked them to take me to their fitting room to demonstrate as to how the shirt got stark only on one arm and is the open front button so how can I have make up on it as it never got anywhere near my face if ever I had make up on the day. My complaint is the unfair treatment and the disservice I got having bought and not having what I wanted. I had to buy another item to replace that one cash again whereas I have money by them. They did not even take my details so as to make contact for I left the item with them.