1 reviews | Active since Jul 2016
Unfair practice/bad service
<p>I received a voucher via sms which says go to the store and reedem on ur next purchase no terms and condition on the voucher now i went to the store on the 21/07/2016 to redeem as the voucher says on ur nxt purchase when i tried to reedem it i was told not on sale items n i said but the voucher doesnt say that to my suprise olga the branch manager told that she is not going to redeem my voucher its either i pay or not no proper explanation nothing,i feel that truworths is advertising falsley to get in customers then customers be treated like *****nce for that a store manager talking like this i will advise all fellow african to be carefull about truworths they are too good to true i am going to refund that item close my account and i will never put my foot in truworths ever again ********** .</p>
At Truworths, we always strive to provide our customers with an effortless shopping experience.
We acknowledge your frustration in this regard; however wish to confirm that you were correctly informed that one of the conditions of the fashion voucher is that it may only be used on regular priced merchandise
Following our recent telephonic conversation we once again apologize for this not being stipulated in the SMS which was sent to you and for any inconvenience caused as a result of this matter. We have further raised your concerns regarding the service you received in-store, with the Area Manager of the store to investigate and address.
We further wish to thank you for informing us of your concerns as this allows us to improve on the offerings and service we provide our customers.
Yours sincerely,
Truworths Online Team
At Truworths, we always strive to provide our customers with an effortless shopping experience.
We acknowledge your frustration in this regard; however wish to confirm that you were correctly informed that one of the conditions of the fashion voucher is that it may only be used on regular priced merchandise
Following our recent telephonic conversation we once again apologize for this not being stipulated in the SMS which was sent to you and for any inconvenience caused as a result of this matter. We have further raised your concerns regarding the service you received in-store, with the Area Manager of the store to investigate and address.
We further wish to thank you for informing us of your concerns as this allows us to improve on the offerings and service we provide our customers.
Yours sincerely,
Truworths Online Team