Unfair Policy

<p>I opened a new account at Truworths. On 5 April 2016 I bought a 3 piece wedding set at Truwoths Adderley Street Cape Town, and to date this was the first and only purchase I made on the account. I was planning to ask my girlfriend for her hand in marriage and this I planned to do on her birthday which was 20 May 2016. So on Friday, 20 May 2016, I popped the question to my girlfriend. She said yes so I took the rings to put it onto her finger only to find that the rings were too small. She was so happy but said we can have it resized. </p> <p>So on Sunday 22 May 2016, I took the 3 piece wedding set to Truworths at The Promenade Mall in Mitchells Plain. Not only were we told that the store do not provide a resizing service, but also that they have a 14 day policy in which to return jewelery. I informed the store manager that I was unaware of this policy, and even if I had to know about it, it would still be unfair. Unfair in the sense that</p> <p>1) They have no resizing service</p> <p>2) How could the 14 day policy make sense if the getting engage is a planned surprise.</p> <p>3) Now we are sitting with a 3 piece wedding set that the store refused to credit.</p> <p>The store manager advised us to have the wedding set resized at Sterns or American Swiss Jewelers. So we went over to these jewelers and they used a measuring tool to see how many sizes the wedding set would need to go up. It turned out that it needed to go up 5 sizes at a cost of R75 per size if the wedding set was purchased elsewhere.</p> <p>The calculations were as follows:</p> <p>5 x R75 = R375.00</p> <p>R375.00 x 3 rings = R1125.00. We went back to Truworths and informed the store manager that it will cost us an additiona R1125.00 to have the rings resized at the other jewelery store, So I again asked for the wedding set to be credited instead. The store manager insisted that the Truwoths policy will not allow her to pass a credit. She advisec that she would do an exchange, but then I would have to purchase other goods (clothingor shoes) to the same value. My reply to her was that her suggestion was outrageous bacause we are now sitting with a wedding set that is gorssly undersized, which I paid R2500.00 for, and Truworths are basically forcing me to pay an extra R1125.00 over and above the initial purchase price just because their policy says so? I also asked why would Truworths sell jewelery and in this case wedding sets that are only available in 'standard size" as the manager named it? Why do they have a 14 day return policy on jewelery if they cannot provide a resizing service. So what they are basically saying is that I WILL pay the 2500 plus interest on my account regardless of whether the wedding set fits on my fiance's finger or not. I would appreciate it if someone from Truworths head office can intervene. I also want to alert other potential Truworths account holders to be aware not to fall prey to this. Truwothrs opt to sell jewelery and in my opinion they should have aftersales/ backup/customer support in cases where their standard wedding sets does not fit on a womans finger. It is not fair to assume that jewelery are one size fits all. As a new account holder, I am appalled by this policy and see it as grossly unfair. We are now engaged without a ring on her finger simply because the set purchased at truworths cannot fit on her finger. My fiance and i are both very dissappointed because we are planning to get married on 3 September 2016. The onus is Truwoths to look at changing this exchange policy on jewelery and look at subcontracting / source a company to do their jewelery resizing. I was very upset when i left the store and was tempted to go public with this. I however decided to give Truworths the benefit of the doubt by just posting my dillema here on hellopeter.</p>