Hellopeter
Share Your Experience
KM
Kulani M

1 reviews | Active since Oct 2023

29 Jan 2025, 11:07

Unfair Credit Listing Despite Full Payment – Truworths Delay in Removal

I have paid up my account on the 15th of November and immediately asked Truworths to remove my name from the listing, however it has been back and forth with them. My name is still appearing on my credit status which is affecting my scoring negatively.

0
Replies (2)
KM
Kulani M's update29 Jan 2025, 11:46
Reviewer Update
As per the National Credit Act and Credit Bureau Regulations, a default listing should be removed immediately once the outstanding balance has been fully settled, provided the consumer requests it. I settled my account on 15 November and immediately requested the removal, yet my name is still listed, negatively affecting my credit score.
Please confirm in writing that the default listing has been removed from my profile and that the credit bureaus have been updated accordingly. If this matter is not resolved promptly, I may escalate it to the Credit Ombud.
KM
Kulani M's update30 Jan 2025, 11:32
Reviewer Update
Good day,

I will send it through and I request that this get resolve promptly.