1 reviews | Active since Nov 2017
Unequal Treatment of Customers
As a customer when you need an item but the store does not have a size they order for you from other stores/branches/warehouse or anywhere they normally source the product. With Truworths in Boulders- Midrand is an empty promise that leaves the customer frustrated and with no second option especially when the staff in the store have a stinking attitude. They will tell you how the orders with no delivery fee paid of which is not compulsory are not considered to be serious customers. This is disgusting to be told that your order is treated as not serious. Why is it that you placed the order if you were not serious about buying the particular item.
Thank you for bringing this matter to our attention.
Providing our customers with service of international standards is part of our company culture. We are therefore saddened to hear about the service you received from one of our stores, as your experience is not the level of service that we aim for.
We have discussed your concerns raised with the relevant store manager. She too was shocked to hear of this and have advised us that she will address this matter with the store consultants to ensure that this remains an isolated incident. We believe that the store manager has made various attempts to contact you in this regard, but have been unsuccessful in her efforts.
We sincerely apologise for your experience, however trust that we were able to sufficiently attend to your concerns pertaining to this matter.
Yours in service,
Truworths Online Team
Thank you for bringing this matter to our attention.
Providing our customers with service of international standards is part of our company culture. We are therefore saddened to hear about the service you received from one of our stores, as your experience is not the level of service that we aim for.
We have discussed your concerns raised with the relevant store manager. She too was shocked to hear of this and have advised us that she will address this matter with the store consultants to ensure that this remains an isolated incident. We believe that the store manager has made various attempts to contact you in this regard, but have been unsuccessful in her efforts.
We sincerely apologise for your experience, however trust that we were able to sufficiently attend to your concerns pertaining to this matter.
Yours in service,
Truworths Online Team