Unbelievable bad customer service

I am a very disappointed customer who always think that in this 21st bad service was left long time before covid 19 started.How ever my wife went the Lenasia branch to go and purchase a cellphone for our daughter to surprise her,she went to branch on the 12th of March 2020 and was told that the Rica system was off-line and they don't know when it will be restored.

Since that day she has being going to the branch almost everyday, they took her number's but never bothered to call just to let us know that the system has been restored.Suprisingly after two weeks without getting any joy from the cellphone staff and the storemanager she went to the branch yesterday (24th March 2020) to go and check if system is restored without no apology she was told to go and get proof of residence. Boom when she comes back with proof of residence she was told that there's no stock AFTER WAITING FOR 2 WEEKS AND WAISTING HER TIME AS SHE WAS ON DUTY EVERYTIME SHE WENT TO TRUWORTHS TRADE ROUTE.

I therefore contact the very rude storemanager of the store who didn't even care to treat me as a paying customer,I was therefore told that they will look for branches that has stock of the phone we are looking or wait till the stock arrives. I advised her on how customer service works because I am also in retail doing customer service (because I saw that she didn't even care bout us we are loyal customer of Truworths).

I thought Truworths hires very knowledgeable and dedicated people but yesterday's experience left me doubting that.I asked when will this query be attend she said she doesn't know (the whole storemanager then that store is in trouble to her as a branch manager).

Till now I don't know when will we get the phone and to our daughter we are liers.What frustrates me is the fact that know one knows when will the phone arrive in the store and was told to go to another branch unfortunately I am not going to another branch Trade Route branch must assist me.I asked her to send her superior an email and copy me on the email,she told me straight she is not gonna do that and dropped the call.

VERY DISAPPOINTED BY SERVICE THAT WAS RENDERED TO US BY THE STOREMANAGER AND HER STAFF IN TRUWORTHS AT TRADE ROUTE MALL.

We sent a complain on the Truworths customer complains but unfortunately the only thing you get is an automatic reply that's it.2022 we still have companies that treats their customers like trash?