Unbelievable

A few weeks back i complained about truelife funeral policy which was cancelled last week. Today i visited a truworths branch in brooklyn pretoria to inquire about my balance and to ensure that my account was credited with premium that was deducted. The lady who assisted me (employee #***) was very unprofessional and went as far as referring me to call the head office without even looking into my query. I called hollard who confirmed that the money should be reflecting in my account if not i should call Truworths to find out what is happening. I called truworths call center and was assisted by Wandile Wisani. Wandile explained that there is a note on the system about a query forwarded to hollard about a premium that needs to be refunded back to my account. Now i asked for a time frame as this matter has already dragged for almost 2 months now. I cannot just be told we are waiting for a response from hollard and not give me a time frame as i have been waiting to put this matter to rest for 2 months. I had never thought of cancelling my account until now. Can someone please tell me when should i expect my money back in my account so that i can proceed with cancelling it?