JT
Jessey T
1 reviews | Active since Aug 2016
04 Jul 2020, 08:08
Unauthorized depit date
Truworths keeps on changing my debit date without my authorization. I have communicated with them and they still haven't explained or gave me solution to this problem. I get left with unpaid charges on my account and it's too much, it has happened twice and they just pay them
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Truworths's replyOfficial
07 Jul 2020, 11:00Thank you for your post.
We acknowledge your frustration and have your concerns raised escalated to the relevant department to address.
Upon a thorough investigation, we can confirm that your debit order was processed on the incorrect date, and can further confirm that one of our consultants has been in contact with you. Please note that we await your bank statement in order for us to assist.
Should you, however, require assistance with any other matter of concern, please contact us on ***/ via email ***
Kind regards,
Truworths Online Team
We acknowledge your frustration and have your concerns raised escalated to the relevant department to address.
Upon a thorough investigation, we can confirm that your debit order was processed on the incorrect date, and can further confirm that one of our consultants has been in contact with you. Please note that we await your bank statement in order for us to assist.
Should you, however, require assistance with any other matter of concern, please contact us on ***/ via email ***
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply07 Jul 2020, 11:00
Official
Thank you for your post.
We acknowledge your frustration and have your concerns raised escalated to the relevant department to address.
Upon a thorough investigation, we can confirm that your debit order was processed on the incorrect date, and can further confirm that one of our consultants has been in contact with you. Please note that we await your bank statement in order for us to assist.
Should you, however, require assistance with any other matter of concern, please contact us on ***/ via email ***
Kind regards,
Truworths Online Team
We acknowledge your frustration and have your concerns raised escalated to the relevant department to address.
Upon a thorough investigation, we can confirm that your debit order was processed on the incorrect date, and can further confirm that one of our consultants has been in contact with you. Please note that we await your bank statement in order for us to assist.
Should you, however, require assistance with any other matter of concern, please contact us on ***/ via email ***
Kind regards,
Truworths Online Team
Best regards,