NP
Nelson P
1 reviews | Active since Dec 2013
13 Feb 2021, 14:27
Unauthorized Application
Today i received a call from the call centre stating that I had app**** for an account however I did not. I told the agent I did not apply and I was not interested in an account however a few hours later I receive an sms stating my application was declined.
Why did you guys still do an application and credit check on my name when I distinctly stated that I had no interest in an application.
I am totally apaulled by you guys that you would still go ahead with an application although I stated i was not interested. Is this how yourl operate.
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Truworths's replyOfficial
15 Feb 2021, 11:42Thank you for your post,
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that your application has been declined, please note that the application was done via SMS and the new account application process was correctly followed.
We hope that we were able to adequately address your concerns, and encourage you to please stay in touch by contacting us on *** or via email at *** should you have any further inquiries, comments or suggestions, as it is through feedback from our customers that we are able to identify areas of concern.
Kind regards,
Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that your application has been declined, please note that the application was done via SMS and the new account application process was correctly followed.
We hope that we were able to adequately address your concerns, and encourage you to please stay in touch by contacting us on *** or via email at *** should you have any further inquiries, comments or suggestions, as it is through feedback from our customers that we are able to identify areas of concern.
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply15 Feb 2021, 11:42
Official
Thank you for your post,
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that your application has been declined, please note that the application was done via SMS and the new account application process was correctly followed.
We hope that we were able to adequately address your concerns, and encourage you to please stay in touch by contacting us on *** or via email at *** should you have any further inquiries, comments or suggestions, as it is through feedback from our customers that we are able to identify areas of concern.
Kind regards,
Truworths Online Team
Upon receipt of your post, we escalated your concerns raised to the relevant department to address.
We can confirm that your application has been declined, please note that the application was done via SMS and the new account application process was correctly followed.
We hope that we were able to adequately address your concerns, and encourage you to please stay in touch by contacting us on *** or via email at *** should you have any further inquiries, comments or suggestions, as it is through feedback from our customers that we are able to identify areas of concern.
Kind regards,
Truworths Online Team
Best regards,