Unauthorized account balance protector policy
I just recently opened up an account with Truworths barely 3 weeks ago . Now today in the post I receive an Account balance protection policy and a letter head addressed to me thanking me for signing up for this policy this is blady ******* not at any point in time was this policy offered to me and had it been I would not have taken it . Truworths this is an absolute disgrace how dare you falsely put a policy in my name this is ******* and if it is not resolved now I will go to the police never mind consumer protection act . What an utter disgrace
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Truworths's replyOfficial
12 May 2015, 12:13Hello tyler mcdonald,
Thank you for your post and affording us the opportunity to respond.
We pride ourselves on providing customers service of international standards and we were therefore concerned to hear of your experience. We have investigated this matter and found that the Account Balance Protection policy was activated in store when you activated your account. Based on the fact that you did not opt for this policy, we can only assume that the store consultant erroneously activated this for you. We have brought this to the attention of the relevant store manager to address as at Truworths, accuracy is one of our golden rules.
We are pleased to confirm that the policy has been cancelled and that this matter has been acceptably resolved following your communication with one of our consultants.
We value your relationship with us and therefore wish to apologise for any inconvenience caused as a result of this matter. Should you have any other feedback or concerns, kindly contact us directly on *** or e-mail ***.
Best Regards,
Lynn
Thank you for your post and affording us the opportunity to respond.
We pride ourselves on providing customers service of international standards and we were therefore concerned to hear of your experience. We have investigated this matter and found that the Account Balance Protection policy was activated in store when you activated your account. Based on the fact that you did not opt for this policy, we can only assume that the store consultant erroneously activated this for you. We have brought this to the attention of the relevant store manager to address as at Truworths, accuracy is one of our golden rules.
We are pleased to confirm that the policy has been cancelled and that this matter has been acceptably resolved following your communication with one of our consultants.
We value your relationship with us and therefore wish to apologise for any inconvenience caused as a result of this matter. Should you have any other feedback or concerns, kindly contact us directly on *** or e-mail ***.
Best Regards,
Lynn
Truworths's reply12 May 2015, 12:13
Official
Hello tyler mcdonald,
Thank you for your post and affording us the opportunity to respond.
We pride ourselves on providing customers service of international standards and we were therefore concerned to hear of your experience. We have investigated this matter and found that the Account Balance Protection policy was activated in store when you activated your account. Based on the fact that you did not opt for this policy, we can only assume that the store consultant erroneously activated this for you. We have brought this to the attention of the relevant store manager to address as at Truworths, accuracy is one of our golden rules.
We are pleased to confirm that the policy has been cancelled and that this matter has been acceptably resolved following your communication with one of our consultants.
We value your relationship with us and therefore wish to apologise for any inconvenience caused as a result of this matter. Should you have any other feedback or concerns, kindly contact us directly on *** or e-mail ***.
Best Regards,
Lynn
Thank you for your post and affording us the opportunity to respond.
We pride ourselves on providing customers service of international standards and we were therefore concerned to hear of your experience. We have investigated this matter and found that the Account Balance Protection policy was activated in store when you activated your account. Based on the fact that you did not opt for this policy, we can only assume that the store consultant erroneously activated this for you. We have brought this to the attention of the relevant store manager to address as at Truworths, accuracy is one of our golden rules.
We are pleased to confirm that the policy has been cancelled and that this matter has been acceptably resolved following your communication with one of our consultants.
We value your relationship with us and therefore wish to apologise for any inconvenience caused as a result of this matter. Should you have any other feedback or concerns, kindly contact us directly on *** or e-mail ***.
Best Regards,
Lynn