Unauthorised Insurances by TruLife on Truworths Accounts and failure by Customer Care to Close Account

Good day, myself and my Fiancée (RK Petlele) just settled the outstanding amount (R1852.91) on the Truworths account (***) at the Brits Mall store and then phoned Head Office Customer Service to close the account. We are then told the account cannot be closed as there are pending insurances (Hollard & TruLife) on the account. These are unauthorised insurance which should be cancelled as we never authorised any of these policies. Petronella at customer service was unhelpful in resolving this issue. The only policy that might be legal could be the account protection plan on the credit of account as initiated at the inception of the Truworths application. We want the account closed ASAP and evidence of contract we made with these policies furnished to us. Especially TruLife which started in November 2015 and all unauthorised debits should be refunded to us. Unfortunately my Fiancée had not been scrutinizing her statements to pick up this ********** debiting of her account earlier. We will not be liable for any cost after the payment we made today. The account should be zero and paid up letter sent to us.