1 reviews | Active since Sept 2014
Unauthorised deductions on account - This is *****
How is it possible for the insurance company for Thruworths to deduct R104 every month on my account! I NEVER requested it, yet you keep on billing me and in the process affecting my credit rating. I've been sending mails, talking to workers at Truworths and yet nothing gets done!.... except steeling money from my account. JUST CLOSE MY ACCOUNT. TRUWORTHS CAN NOT BE TRUSTED! When I ask for call recordings your staff say NO; you don't keep call recordings, how is this possible? I don't trust you, I don't want to do business with you any more, and I will advise anyone to do the same. Just think, R104 for all your clients accounts, and you will have a fat bonus at the end of the year! If you can not resolve this issue once and for all, I will have no option but to report Truworths to the Ombud's man!
Thank you for your post.
Please note that the mentioned policy is underwritten and administered by Hollard Insurance Company Limited.
As this is a Life Policy that was taken out with Hollard directly we are unable to cancel it on your behalf. We therefore contacted Hollard to investigate this matter with utmost urgency.
We were informed that they have conducted an investigation and concluded that the activation of the policy was indeed consented to by you during a telephonic conversation with a consultant from Hollard. You have subsequently been contacted to inform you of this and provided with a copy of the respective voice recording. Further to this, the policy has also been cancelled, as per your request.
We trust that we have adequately responded to your concerns raised. Should you have any further concerns, you are welcome to contact Hollard directly on ***.
Kind regards,
Truworths Online Team
Thank you for your post.
Please note that the mentioned policy is underwritten and administered by Hollard Insurance Company Limited.
As this is a Life Policy that was taken out with Hollard directly we are unable to cancel it on your behalf. We therefore contacted Hollard to investigate this matter with utmost urgency.
We were informed that they have conducted an investigation and concluded that the activation of the policy was indeed consented to by you during a telephonic conversation with a consultant from Hollard. You have subsequently been contacted to inform you of this and provided with a copy of the respective voice recording. Further to this, the policy has also been cancelled, as per your request.
We trust that we have adequately responded to your concerns raised. Should you have any further concerns, you are welcome to contact Hollard directly on ***.
Kind regards,
Truworths Online Team