1 reviews | Active since Jun 2018
Unauthorised Debit Order and unprofessional agent
I paid Truworths n the 27th of May with EFT then yesterday on the 4th of June they debited the same amount of money that I have already paid from my account and worse we never agreed on debit order as I pay my account Manually. I called the call centre on ********** and got an Agent called Nokuthula who was very unprofessional, first she said she cant call me back when I told her I'm about to exhaust my airtime so I agreed and when she noticed that my airtime is not getting exhausted she asked to call me back which she never did, today I called and found her I asked her for relevant people to call to get help since she can't help and she placed my call on hold and never came back to me, I'm so upset by their unprofessional service I'm going to close my account with them. My name is Lucky Maseko
Thank you for your post.
We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
Upon reviewing your account we established that it was recently being administered by an external collections agency, as your account reflected an arrears amount. For this reason, one of their consultants activated the debit order on your account.
We confirm that you have been informed in this regard, as well as advised that the mentioned debit order has in the interim been deactivated.
We are delighted that your account has since been brought up to date with payment and trust that we were able to clarify your concerns raised. Should you however have any further queries or concerns, please feel free to contact us.
Kind regards,
Truworths Online Team
Thank you for your post.
We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
Upon reviewing your account we established that it was recently being administered by an external collections agency, as your account reflected an arrears amount. For this reason, one of their consultants activated the debit order on your account.
We confirm that you have been informed in this regard, as well as advised that the mentioned debit order has in the interim been deactivated.
We are delighted that your account has since been brought up to date with payment and trust that we were able to clarify your concerns raised. Should you however have any further queries or concerns, please feel free to contact us.
Kind regards,
Truworths Online Team