PM
Portia M
1 reviews | Active since Jan 2019
25 Mar 2019, 06:30
Unauthorised debit order
Unauthorised debit order i was contacted by customer care on 23th march 2019 i arrange to pay R480 cash same day at the store .i did pay but a debit order of R480 transacted on my account on the 25th i did not authorised it .the only debit order i know of is R320 for April.i need my cash payment as a refund and a recording of this R480 debit order i do not know about .
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Replies (2)
Truworths's replyOfficial
25 Mar 2019, 08:36 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply25 Mar 2019, 08:36
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Best regards,
Truworths's replyOfficial
26 Mar 2019, 10:43 Thank you for your post.
We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
Upon receipt of your post, we investigated your concerns raised, and established that your payment made on 23 March 2019 in store, is reflecting on your account and can verify that your account has an active debit order .
Furthermore, we can confirm that one of our consultants has been in contact with you to convey our sincerest apology and addressed your concerns raised. We can verify that your debit order dates has been rectified and going forward your bank account will be debited on the correct date.
In addition, we hope that we were able to adequately attend to this matter.
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team
We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
Upon receipt of your post, we investigated your concerns raised, and established that your payment made on 23 March 2019 in store, is reflecting on your account and can verify that your account has an active debit order .
Furthermore, we can confirm that one of our consultants has been in contact with you to convey our sincerest apology and addressed your concerns raised. We can verify that your debit order dates has been rectified and going forward your bank account will be debited on the correct date.
In addition, we hope that we were able to adequately attend to this matter.
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team
Best regards,
Truworths's reply26 Mar 2019, 10:43
Official
Thank you for your post.
We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
Upon receipt of your post, we investigated your concerns raised, and established that your payment made on 23 March 2019 in store, is reflecting on your account and can verify that your account has an active debit order .
Furthermore, we can confirm that one of our consultants has been in contact with you to convey our sincerest apology and addressed your concerns raised. We can verify that your debit order dates has been rectified and going forward your bank account will be debited on the correct date.
In addition, we hope that we were able to adequately attend to this matter.
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team
We appreciate you bringing this matter to our attention, and affording us the opportunity to address your concerns.
Upon receipt of your post, we investigated your concerns raised, and established that your payment made on 23 March 2019 in store, is reflecting on your account and can verify that your account has an active debit order .
Furthermore, we can confirm that one of our consultants has been in contact with you to convey our sincerest apology and addressed your concerns raised. We can verify that your debit order dates has been rectified and going forward your bank account will be debited on the correct date.
In addition, we hope that we were able to adequately attend to this matter.
Should you require any further assistance with any other matter of concern, please contact us directly on *** or via email on *** and we will gladly assist.
Kind regards,
Truworths Online Team
Best regards,