NM
Nelisiwe M
1 reviews | Active since May 2010
10 Apr 2016, 13:22
unauthorised credit check
I app**** for a new account it was approved, went to Eastgate as per smses sent to make purchases , wad told system still says processes went to store on numerous occasions. Eventually I sent an email that stated they must cancel the application a's it's complete waste of my time. Now they keep doing credit checks on my profile without my authorisation thus affecting my credit score.
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Truworths's replyOfficial
13 Apr 2016, 15:42Hello xabane,
Thank you for your post.
We completely understand your frustration regarding your recent new accounts application and therefore immediately liaised with the relevant management from our New Accounts Department to investigate this matter.
We were informed that due to a system error that occurred with your account application your account, although approved, could not be activated in store.
This error was rectified on 08 April 2016 and as required by the National Credit Act (NCA) an enquiry was done on your credit profile to confirm that your profile status held at the credit bureau has not changed. This enquiry does however not negatively affect your credit score held at the credit bureau.
We can confirm that we have contacted you to discuss your concerns in this regard and truly hope that you will reconsider cancelling your current application for the Truworths account.
We trust that we have adequately responded to your query and sincerely apologize for any inconvenience caused as a result of this matter.
Kind regards,
Truworths Online Team
Thank you for your post.
We completely understand your frustration regarding your recent new accounts application and therefore immediately liaised with the relevant management from our New Accounts Department to investigate this matter.
We were informed that due to a system error that occurred with your account application your account, although approved, could not be activated in store.
This error was rectified on 08 April 2016 and as required by the National Credit Act (NCA) an enquiry was done on your credit profile to confirm that your profile status held at the credit bureau has not changed. This enquiry does however not negatively affect your credit score held at the credit bureau.
We can confirm that we have contacted you to discuss your concerns in this regard and truly hope that you will reconsider cancelling your current application for the Truworths account.
We trust that we have adequately responded to your query and sincerely apologize for any inconvenience caused as a result of this matter.
Kind regards,
Truworths Online Team
Truworths's reply13 Apr 2016, 15:42
Official
Hello xabane,
Thank you for your post.
We completely understand your frustration regarding your recent new accounts application and therefore immediately liaised with the relevant management from our New Accounts Department to investigate this matter.
We were informed that due to a system error that occurred with your account application your account, although approved, could not be activated in store.
This error was rectified on 08 April 2016 and as required by the National Credit Act (NCA) an enquiry was done on your credit profile to confirm that your profile status held at the credit bureau has not changed. This enquiry does however not negatively affect your credit score held at the credit bureau.
We can confirm that we have contacted you to discuss your concerns in this regard and truly hope that you will reconsider cancelling your current application for the Truworths account.
We trust that we have adequately responded to your query and sincerely apologize for any inconvenience caused as a result of this matter.
Kind regards,
Truworths Online Team
Thank you for your post.
We completely understand your frustration regarding your recent new accounts application and therefore immediately liaised with the relevant management from our New Accounts Department to investigate this matter.
We were informed that due to a system error that occurred with your account application your account, although approved, could not be activated in store.
This error was rectified on 08 April 2016 and as required by the National Credit Act (NCA) an enquiry was done on your credit profile to confirm that your profile status held at the credit bureau has not changed. This enquiry does however not negatively affect your credit score held at the credit bureau.
We can confirm that we have contacted you to discuss your concerns in this regard and truly hope that you will reconsider cancelling your current application for the Truworths account.
We trust that we have adequately responded to your query and sincerely apologize for any inconvenience caused as a result of this matter.
Kind regards,
Truworths Online Team