bH
bradley H
1 reviews | Active since Feb 2016
23 Feb 2016, 09:00
Unallocated payments
My wife has an account with you for some time and i pay the account every month, so as we have said to the call center who phone at least 15 times a week ( harassment), i want a detailed statement from you emailed to me as nothing has changed on the balance for 6 months. i have placed this request via the website as well as calling, what do i have to do to get some type of decent reply from Truworths.<br> <br> Please call me urgently
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Truworths's replyOfficial
01 Mar 2016, 07:49Hello bradleyhorne.bh,
Thank you for your post.
We apologise for the delay in our response.
Whilst we do not ordinarily discuss any matters regarding an account with anyone other than the account holder; we however believe that our response does not contain any confidential information.
The arrears communication was sent to inform the account holder of the status of her account and to allow her the opportunity to make a suitable payment arrangement.
Our records indicate that the requested statements were sent to the account holder via email on 24 February 2016.
We regret that we were unable to reach the account holder on the number listed on the account; we however trust that we were able to adequately respond to your query.
Please feel free to email us on *** for any further enquiries.
Kind regards,
Lynn
Thank you for your post.
We apologise for the delay in our response.
Whilst we do not ordinarily discuss any matters regarding an account with anyone other than the account holder; we however believe that our response does not contain any confidential information.
The arrears communication was sent to inform the account holder of the status of her account and to allow her the opportunity to make a suitable payment arrangement.
Our records indicate that the requested statements were sent to the account holder via email on 24 February 2016.
We regret that we were unable to reach the account holder on the number listed on the account; we however trust that we were able to adequately respond to your query.
Please feel free to email us on *** for any further enquiries.
Kind regards,
Lynn
Truworths's reply01 Mar 2016, 07:49
Official
Hello bradleyhorne.bh,
Thank you for your post.
We apologise for the delay in our response.
Whilst we do not ordinarily discuss any matters regarding an account with anyone other than the account holder; we however believe that our response does not contain any confidential information.
The arrears communication was sent to inform the account holder of the status of her account and to allow her the opportunity to make a suitable payment arrangement.
Our records indicate that the requested statements were sent to the account holder via email on 24 February 2016.
We regret that we were unable to reach the account holder on the number listed on the account; we however trust that we were able to adequately respond to your query.
Please feel free to email us on *** for any further enquiries.
Kind regards,
Lynn
Thank you for your post.
We apologise for the delay in our response.
Whilst we do not ordinarily discuss any matters regarding an account with anyone other than the account holder; we however believe that our response does not contain any confidential information.
The arrears communication was sent to inform the account holder of the status of her account and to allow her the opportunity to make a suitable payment arrangement.
Our records indicate that the requested statements were sent to the account holder via email on 24 February 2016.
We regret that we were unable to reach the account holder on the number listed on the account; we however trust that we were able to adequately respond to your query.
Please feel free to email us on *** for any further enquiries.
Kind regards,
Lynn