Unacceptable Treatment and Harassment by Security at Truworths Lenasia

I am extremely disappointed with the customer service at the Truworths Lenasia branch. I am a loyal and regular customer, yet the treatment my wife and I received today was unacceptable.

From the moment we entered the store, the security personnel made us feel uncomfortable by closely following us around. Due to this behavior, we decided to leave the store without making a purchase. As we were exiting, the security guard caused a scene by aggressively demanding to search my wife’s handbag, which is private property. His manner was rude, disrespectful, and completely unprofessional.

What makes this situation even more troubling is that the security staff had followed us throughout the store and would have clearly seen that nothing was taken. Despite this, we were singled out and humiliated in front of others. There were other customers in the store, yet none of them were treated in this manner.

I find it unacceptable to be targeted and disrespected in this way, especially as a customer who supports Truworths on a regular basis and owes the company nothing. This experience has left us feeling embarrassed and deeply disappointed.

I expect this matter to be taken seriously and addressed appropriately to ensure that no other customers are subjected to such treatment.