MK
Melanie K

1 reviews | Active since May 2016

11 Nov 2016, 22:35

Unacceptable service

<p>I bought a blouse from Truworths in Dec 2015, it was a classic style. Something I could hold onto and wear on special occasions , I wore it for the 3 rd time on Tuesday and there is seam slippage , I took it into Truworths Clearwater, and the sales lady even remarked how new it looked ( it was only the 3 rd time I had worn it. I explained what had happened expecting them to rake it back and return it to their QA dept and perhaps offer me a small refund I wasnt expecting much, ( my husband is in the retail business hence me returning the item ) the lady went and spoke to her manager and I was told it was a 6 month return policy Fine ? But aren't you interested in the quality of the item that hadhardky been worn ??? I then wtote on their page only to be told the same 6 monthly story and sorry we cannot accept your 'boot' it was a blouse , I have all the emails and I am totally gobsmacked that they are not prepared to look at the item m I cannot wear it again ! I am at a loss for words , don't buy from Truworths unless you intend wearing the item soon !!!! </p>

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Replies (1)
Truworths
Truworths's reply18 Nov 2016, 10:59
Official

We acknowledge receipt of your complaint via our Facebook page and sincerely apologize for the delay in our response.

We can verify that your complaint was raised with the Area Manager of the store, who has contacted you to discuss concerns and was able to successfully resolve this matter for you.

We thank you for taking the time to inform us of your query and we sincerely apologize for any inconvenience caused.

Sincerely yours,

Truworths Online Team