1 reviews | Active since May 2015
Unacceptable Customer Service
I was at a Truworths store in Cresta and was very very disappointed with the bad customer service I experienced there. As we were waiting for assistance from one of the 2 assistants working there, they completely ignored us despite the fact that they could see that we needed assistance with one of the Mac products we wanted since well we cant open the drawers ourselves. I was so surprised to see how quickly the lady got up to help another customer who walked in right after us. I would like to believe that customers should be treated with the same amount of respect. I was so upset I actually didn't think they deserved my money or my sister's for that matter, although she ended buying irrespective of the way she was treated. By the way we were ignored after quite a few attempts of trying to get their attention, instead the one guy told us that he was still busy and could not be bothered any further.<br> Please take your stuff on training on a more regular basis so they understand the importance of good customer service. <br> <br> This is totally unacceptable!
Thank you for your post.
The service you describe in no way indicates the international service standards that we at Truworths strive to provide to all our customers. In addition to this, every effort is made to ensure that the MAC counter representatives are knowledgeable and professional, as well as experienced in delivering the personalised service for which Truworths and MAC Cosmetics are known. It is therefore disheartening to receive your report of events and we appreciate the time you have taken to share you experience with us.
We forwarded your complaint to the Store Manager and we are pleased to hear that this matter was satisfactorily resolved.
We would like to apologise to you and your sister for any upset and disappointment caused as a result of this experience.
We value your feedback and we would like to take this opportunity to thank you for your patronage.
Kind regards,
Chevola
Thank you for your post.
The service you describe in no way indicates the international service standards that we at Truworths strive to provide to all our customers. In addition to this, every effort is made to ensure that the MAC counter representatives are knowledgeable and professional, as well as experienced in delivering the personalised service for which Truworths and MAC Cosmetics are known. It is therefore disheartening to receive your report of events and we appreciate the time you have taken to share you experience with us.
We forwarded your complaint to the Store Manager and we are pleased to hear that this matter was satisfactorily resolved.
We would like to apologise to you and your sister for any upset and disappointment caused as a result of this experience.
We value your feedback and we would like to take this opportunity to thank you for your patronage.
Kind regards,
Chevola