Unacceptable Conduct!!!

I am compelled to raise a serious complaint regarding the unacceptable conduct I experienced during my call with your call centre on 15 Sep 2025 at 17:50pm. The agent I spoke with was unprofessional, rude, and dismissive, which is completely unacceptable from a company of Truworths’ standing.

I expect to be treated with respect and professionalism at all times, and what I experienced fell far below reasonable standards of customer service. This interaction was not only frustrating but also deeply disappointing, given my loyalty as a customer.

I am requesting the following:

A formal apology from Truworths for the way I was treated.

Assurance that this incident will be thoroughly investigated.

Confirmation of the corrective steps you will be taking to ensure that no customer is subjected to such behaviour again.

Please treat this matter with urgency. Should I not receive a satisfactory response, I will have no option but to escalate my complaint further.

I look forward to your prompt reply.

Sincerely, Mr SM Robinson ***