KM
Kelly M
1 reviews | Active since Jan 2019
03 Dec 2019, 07:29
UNACCEPTABLE CLOTHES SECTION COMPLAINT
Good day Trust this email finds you well..
On Saturday my mom and I bought a few stuff by truworths long beach mall. The pants that I took, both buttons had fallen off… I told the cashier and she called her manager only to get a r20 off!! Fine I accepted it, however when I got home, I noticed I took 2 long sleeve tops and there was a big hole in front of the t-shirt.
I find this totally unacceptable as your clothes are going so so expensive yet its broken? I didn’t have time nor the energy to go back just to get another R20 off my tshirt…
I trust that this will be sorted asap! Or I will take things further
Helpful (0)
Replies (2)0
Replies (2)
Truworths's replyOfficial
03 Dec 2019, 10:41 We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's reply03 Dec 2019, 10:41
Official
We acknowledge receipt of your review and appreciate you getting in touch with us.
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
We will investigate your concerns raised and will provide you with feedback soon.
Kind regards,
Truworths Online Team
Truworths's replyOfficial
05 Dec 2019, 09:45 Thank you for your post.
As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that your concerns were immediately escalated for the attention of Management at the respective store to investigate and address
We can confirm that the relevant Store Manager has been in contact with you to convey our sincerest apologies, and are pleased to confirm that this matter has been resolved interim.
We once again wish to apologise for any upsets that may have been caused as a matter of this.
Hope to see you soon.
Yours in service,
Truworths Online Team
As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that your concerns were immediately escalated for the attention of Management at the respective store to investigate and address
We can confirm that the relevant Store Manager has been in contact with you to convey our sincerest apologies, and are pleased to confirm that this matter has been resolved interim.
We once again wish to apologise for any upsets that may have been caused as a matter of this.
Hope to see you soon.
Yours in service,
Truworths Online Team
Truworths's reply05 Dec 2019, 09:45
Official
Thank you for your post.
As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that your concerns were immediately escalated for the attention of Management at the respective store to investigate and address
We can confirm that the relevant Store Manager has been in contact with you to convey our sincerest apologies, and are pleased to confirm that this matter has been resolved interim.
We once again wish to apologise for any upsets that may have been caused as a matter of this.
Hope to see you soon.
Yours in service,
Truworths Online Team
As a customer service orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that your concerns were immediately escalated for the attention of Management at the respective store to investigate and address
We can confirm that the relevant Store Manager has been in contact with you to convey our sincerest apologies, and are pleased to confirm that this matter has been resolved interim.
We once again wish to apologise for any upsets that may have been caused as a matter of this.
Hope to see you soon.
Yours in service,
Truworths Online Team