1 reviews | Active since Mar 2017
Unacceptable attitudes from staff and manger
<p>I was shopping yesterday the 21 March 2017 at East Rand Mall Truworths. I was looking for a dress and asked a lady that worked there if she could please get me a bigger size at the back. She then told me she is going on lunch so i asked if she could please get somebody else to help me. She then said to me its not my problem and i should be grateful that they are open on a public holiday because if it wasnt for her the stores would be closed so i asked her to call her manager. I then explained to the manager my story and he said to me that the sales lady is right and i must be lucky they have people that work on a public holiday. This service is sickening and people with an attitude like that should not be working in a store dealing with customers. Truworths will never see me again due to this shocking service . I hope something gets done about this situatuion.</p>
Thank you for your post and allowing us the opportunity to respond.
At Truworths, providing our customers with a shopping experience that is as effortless as it is pleasant is of fundamental importance to us. Your experience during your recent visit has brought about great concern and this matter was raised with the relevant Area and Store Managers.
We believe that the Store Manager has contacted you to apologize and as the consultant and manager could not be identified during the call, she has arranged to meet with you in store for her to further investigate and address this matter.
We truly regret your experience in this regard and sincerely apologize once again for any frustration or inconvenience caused. We trust that this matter will be satisfactorily resolved once you have met with the manager.
Yours in service,
Truworths Online Team
Thank you for your post and allowing us the opportunity to respond.
At Truworths, providing our customers with a shopping experience that is as effortless as it is pleasant is of fundamental importance to us. Your experience during your recent visit has brought about great concern and this matter was raised with the relevant Area and Store Managers.
We believe that the Store Manager has contacted you to apologize and as the consultant and manager could not be identified during the call, she has arranged to meet with you in store for her to further investigate and address this matter.
We truly regret your experience in this regard and sincerely apologize once again for any frustration or inconvenience caused. We trust that this matter will be satisfactorily resolved once you have met with the manager.
Yours in service,
Truworths Online Team