UNACCEPTABLE!

i bought a Dress ONLINE 02 February for the next two reasons. I need the dress for a wedding i'm attending TOMORROW. And the promise on the website when you do a online purchase is the delivery will be 3-5 working days.

Since now i didn't get any tracking number. Eventually i phone head office online and were told that there is a backlog on their orders and that is why my order is in a delay. Although it's is with the courier. Well Truworths NO ONE told any customer that if you make a online purchase please be aware of the backlog delay. Not my problem. I specifically bought the dress so that its in time for the wedding i'm attending. I'm highly upset! If i do not get my dress today i will go to social media and name and shame. This is totally unacceptable. I f there is backlog on your orders then CLOSE the option for online shopping!