aK
anisa K
1 reviews | Active since Oct 2012
13 Mar 2015, 10:41
unacceptable!
Hi<br> Last year sometime I bought a handbag an a few months later I tried returning with price tag an barcode but no slip. Why didn't the gateway or pavillion branch not give me a refund. Now I'm stuck with a handbag that I won't be using. What a waste of money! Won't be shopping at truworths again!!
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Truworths's replyOfficial
17 Mar 2015, 16:51Hello gateaid,
Thank you for your post and for the opportunity to respond.
Our Returns Policy facilitates an exchange or a credit on all merchandise deemed to be unsuitable within 30 days from date of purchase, provided that the original invoice is presented as proof of purchase.
As you were not in possession of any proof of purchase, you were correctly advised that your return could not be authorised. Our policy is in place in order to protect all our customers and it is therefore imperative that such a policy is adhered to at all times.
We apologise for any inconvenience that you may have experienced, but trust that you will accept our stance in this matter.
Should you require assistance with any other matter of concern, please feel free to contact us on *** or send an e-mail to ***.
Kind regards,
Charmaine
Thank you for your post and for the opportunity to respond.
Our Returns Policy facilitates an exchange or a credit on all merchandise deemed to be unsuitable within 30 days from date of purchase, provided that the original invoice is presented as proof of purchase.
As you were not in possession of any proof of purchase, you were correctly advised that your return could not be authorised. Our policy is in place in order to protect all our customers and it is therefore imperative that such a policy is adhered to at all times.
We apologise for any inconvenience that you may have experienced, but trust that you will accept our stance in this matter.
Should you require assistance with any other matter of concern, please feel free to contact us on *** or send an e-mail to ***.
Kind regards,
Charmaine
Truworths's reply17 Mar 2015, 16:51
Official
Hello gateaid,
Thank you for your post and for the opportunity to respond.
Our Returns Policy facilitates an exchange or a credit on all merchandise deemed to be unsuitable within 30 days from date of purchase, provided that the original invoice is presented as proof of purchase.
As you were not in possession of any proof of purchase, you were correctly advised that your return could not be authorised. Our policy is in place in order to protect all our customers and it is therefore imperative that such a policy is adhered to at all times.
We apologise for any inconvenience that you may have experienced, but trust that you will accept our stance in this matter.
Should you require assistance with any other matter of concern, please feel free to contact us on *** or send an e-mail to ***.
Kind regards,
Charmaine
Thank you for your post and for the opportunity to respond.
Our Returns Policy facilitates an exchange or a credit on all merchandise deemed to be unsuitable within 30 days from date of purchase, provided that the original invoice is presented as proof of purchase.
As you were not in possession of any proof of purchase, you were correctly advised that your return could not be authorised. Our policy is in place in order to protect all our customers and it is therefore imperative that such a policy is adhered to at all times.
We apologise for any inconvenience that you may have experienced, but trust that you will accept our stance in this matter.
Should you require assistance with any other matter of concern, please feel free to contact us on *** or send an e-mail to ***.
Kind regards,
Charmaine