DF
Danielle F
1 reviews | Active since Dec 2015
01 Dec 2015, 16:27
Unable to remove my contact number!
I keep getting demands via sms for the payment of an outstanding account. I do not have a Truworths account and have called the contact number provided with these smses on 2 separate occasions to have my cellphone number removed! I confirmed both times that I do not know the account holder. My cellphone number needs to be removed immediately.
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Truworths's replyOfficial
08 Dec 2015, 08:11Hello Danielle164,
Thank you for your post.
We acknowledge your frustration regarding the erroneous communication you received intended for one of our account holders and apologise for any inconvenience caused as a result of this matter.
In order for us to further assist, we require the contents of the SMS's that you have received containing the account reference number as well as the name of the collections agency that is managing the account on our behalf.
We regret that we have been unsuccessful in our attempts to contact you on your contact number, however, we have communicated with you via email.
We trust that this matter will be resolved shortly.
Kind regards,
Chevola
Thank you for your post.
We acknowledge your frustration regarding the erroneous communication you received intended for one of our account holders and apologise for any inconvenience caused as a result of this matter.
In order for us to further assist, we require the contents of the SMS's that you have received containing the account reference number as well as the name of the collections agency that is managing the account on our behalf.
We regret that we have been unsuccessful in our attempts to contact you on your contact number, however, we have communicated with you via email.
We trust that this matter will be resolved shortly.
Kind regards,
Chevola
Truworths's reply08 Dec 2015, 08:11
Official
Hello Danielle164,
Thank you for your post.
We acknowledge your frustration regarding the erroneous communication you received intended for one of our account holders and apologise for any inconvenience caused as a result of this matter.
In order for us to further assist, we require the contents of the SMS's that you have received containing the account reference number as well as the name of the collections agency that is managing the account on our behalf.
We regret that we have been unsuccessful in our attempts to contact you on your contact number, however, we have communicated with you via email.
We trust that this matter will be resolved shortly.
Kind regards,
Chevola
Thank you for your post.
We acknowledge your frustration regarding the erroneous communication you received intended for one of our account holders and apologise for any inconvenience caused as a result of this matter.
In order for us to further assist, we require the contents of the SMS's that you have received containing the account reference number as well as the name of the collections agency that is managing the account on our behalf.
We regret that we have been unsuccessful in our attempts to contact you on your contact number, however, we have communicated with you via email.
We trust that this matter will be resolved shortly.
Kind regards,
Chevola