Unable to even meet Basics of service

In 2018 I settled Truworths account and they have issued paid up letter to me . I was under debt review which in 2019 was cleared and Consumer Friend also released letter to Truworths dated 23/10/2018.On the 18 Aug 2020 Debt Counseller issued Clearance certificate form 19 which I am of strong opinion Truworths doesnt even know what it means because I sent it to them twice already excluding my email dated 07/04/2020 to services and Legalfax which as they claim I must have feedback within 48 hours .I guess they are also unable to calculate because I am yet to receive their call . This year when I tried to activate or reopen the account Truworths is making Excuses sending me to Branches when I get to their store they instruct me to send emails ,when I send emails they do respond .

Truworths must understand they are operating in a country that has rules and regulations governing their operations . They have no mandate to discriminate anyone due to their financial challenges especially responsible and credit worthy like myself

I demand apology from Truworths and reimbur*****t for my travelling from Florida to Westgate .

Regards Diago MPN