1 reviews | Active since Jan 2015
Unable to change my invoic to 23 each month
Hi, I have been trying to change my invoice to 23rd since i being paid on the 23. Since december 2014 calling asked to change invoice date...Everyone told me they will change but i still received money will be deducted on the 03rd. i also reiceved a message that it will be deducted on the 3 May 2015. i have been calling Dec, Jan, Feb, March. I wanna pay my bill and closed this account because i want to buy the house and credit score will be less because of you guys unable to change only invoice date to 23rd. i Have fan page on facebook with more than 50 000 followers..i'm gonna post this so that everyone see how *********** are you. Since you keep records when i call why it is difficult?????? i deal with customers everyday and you do nt train your stuff or what??? you do not do follow ups when a customer have a query.
Thank you for your post and affording us the opportunity to respond.
We acknowledge that you have requested us to process the debit order on the 23rd of the month. The credit agreement between yourself and Truworths refers that you agreed to our Terms & Conditions of Sale & Granting of Credit which includes the payment due date.
The payment due dates on your account varies each month but it will always be between the 1st and the 5th of the month. Due to the fact that your account was in arrears from November 2014 to February 2015, you were advised to make a pre-payment to cover your installment as well as the arrears amount.
We are pleased to confirm that your account is currently up to date with payment and that the debit order date has now been changed to the 23rd of each month, effective 22 May.
We trust that we have acceptably attended to this matter for you, and we apologise for any upset and inconvenience this has caused you.
Kind regards,
Lynn
Thank you for your post and affording us the opportunity to respond.
We acknowledge that you have requested us to process the debit order on the 23rd of the month. The credit agreement between yourself and Truworths refers that you agreed to our Terms & Conditions of Sale & Granting of Credit which includes the payment due date.
The payment due dates on your account varies each month but it will always be between the 1st and the 5th of the month. Due to the fact that your account was in arrears from November 2014 to February 2015, you were advised to make a pre-payment to cover your installment as well as the arrears amount.
We are pleased to confirm that your account is currently up to date with payment and that the debit order date has now been changed to the 23rd of each month, effective 22 May.
We trust that we have acceptably attended to this matter for you, and we apologise for any upset and inconvenience this has caused you.
Kind regards,
Lynn