1 reviews | Active since Apr 2017
un belivable, shocking experience.
good day.
My daughter bought me a pair of shoes as a birthday gift at Truworth store Chris hani, during her visit last Saturday, the shoes doesnt fit me, i now decided to take them to the nearest store in Newtown Truworth today, when i approach the cashier i was told that i cannot exchange because i dont have a gift receipts, when i spoke to my daughter she even said she doent know if they were suppose to print the slip for her, my daughrt is in Limpopo she will not come back soon, and i am in Johannesburg not plannining to go back now. i was told that i have 7 days to return or i must get her ID and her Card, i said to the lady i have copies on my phone, hence i dont need the money they can credit her account back as it is no use for me to keep them. this is not like i want to buy something using her card, i need to return back to her account toogggg. should she have been told she should have ask the cashier to give the gift receipt, what will i do with the shoes that doent fit me,
i also have an account for year in truworth i think it is high time for one to also think of other stores and just also close my account as i would not want to be treated like a *****. The manager was not even helpful, no ramous and not willing to assist.
i hope you doing well,
kindly note that i was not advised in the store, i phone your customer service department and the lady said so. the store manager did not even give me any option hence i told her that i am sure that there is something that can be done, the store manager was not helpful at all. hence myself and my daughter has taken the decision to close both our accounts as i cannot stand for the bad service as the one i receive, i have been your customer for more than 10 years, i have never been treated the way i was treated at Newtown. i will never put my foot in that store, no wonder if your last year turn over is the same this year. Sometimes the problem is not WHAT but the HOW.
i hope you doing well,
kindly note that i was not advised in the store, i phone your customer service department and the lady said so. the store manager did not even give me any option hence i told her that i am sure that there is something that can be done, the store manager was not helpful at all. hence myself and my daughter has taken the decision to close both our accounts as i cannot stand for the bad service as the one i receive, i have been your customer for more than 10 years, i have never been treated the way i was treated at Newtown. i will never put my foot in that store, no wonder if your last year turn over is the same this year. Sometimes the problem is not WHAT but the HOW.