LM
Lawrance M

1 reviews | Active since Oct 2016

10 May 2023, 04:37

*****ulent Accounts Opened under my name

Two accounts (Identity and Truworths *****ulently opened using my name. Asked to fill in a declaration form and send back to them on the 4th May. Sent a follow up mail on the 6th May and the a person named Bronwyn Fortune responded saying “ I am just waiting on documents then I will be in contact”. Then on Monday the 8th received a mail from this person notifying me that the declaration form I send wasn’t witnessed. I told her that this is due to the fact that I don’t have access to a printer as I filled the fine electronically and couldn’t get any witness to sign. She then told me that she won’t investigate the *****ulent accounts until I have the form witnessed. I then requested her in the meantime while I get access to a printer to send me all the documents that were completed and signed when these account were opened … to which she never responded to the email. Still awaiting her feedback and documents while I’m getting a witness to sign the deflation form.

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Replies (1)
Truworths
Truworths's reply11 May 2023, 12:25
Official
Dear Lawrence, Thank you for bringing this to our attention.  We are sorry that you’ve had this experience.
   

We always aim to improve our service offering and appreciate the feedback.  We have arranged for management to get in contact with you, in order to resolve. 
   

Regards
  
  
Tania  Truworths Customer Service