*****ULENT ACCOUNT OPENED NOT ADDRESSED WITH URGENCY REQUIRED

Truworths allowed a *****ulent account opened in my wife’s name

********s provided incorrect id details incorrect email address incorrect physical address and still managed to open an account in her name

My wife notified Truworths open learning of the account being opened

Told them to close the account

She requested from Truworths to forward her the account application so she can take it to the police station Truworths are yet to forward the information

Further to that because the response has not been met with the urgency required

My wife and I have just gone instore to attempt to get the assistance required and found whilst instore the account is showing on the system this despite my wife informing Truworths the account is *****ulent

TRUWORTHS HOW DID YOU ALLOW THE ACCOUNT TO BE OPENED FIRSTLY

SECONDLY WHY IS THE ACCOUNT SHOWING ON YOUR SYSTEM AFTER MY WIFE HAD INFORMED YOU ITS *****ULENT

THIRDLY WHY HAVE YOU NOT GIVEN THE APPLICATION TO THE HER SO SHE CAN TAKE THE MATTER UP WITH THE POLICE

WE WANT ANSWERS

THE ACCOUNT WAS OPENED WITH ID INFORMATION THAT DOES NOT EVEN MATCH HER SURNAME AS PER HER ID