1 reviews | Active since Apr 2018
Ubpleasant experience
I just called Truworths on ********** 875. Talked to Cindy first second call the lady refused to give me her name. I wanted them to resolve an issue that I have: I have been receiving numerous sms stating that I am in arrears R4300 on my account. I have NO account with Truworths, never had and for sure after my experiences with the 2 calls today will never ever even buy from Truworths again. After I gave them the account number recorded in the sms ********** ********** (no name) the phone were both times just thrown/cut off before I could tell them that to remove my cell number from their database. Truworths your staff are unpleasant and unprofessional. Please make sure that you remove my number from you customer Teko Mogapi
Thank you for bringing your concerns to our attention and for affording us the opportunity to respond.
We apologise for the erroneous communication you received, which was intended for one of our account holders.
We have however investigated your concerns raised, and confirm that your contact number does not reflect as linked to the Truworths account mentioned. Regrettably, we were also unable to locate any logs of the calls with the consultants.
We will be conducting a further investigation into this matter and advise that should you receive any further communication regarding this matter, to please contact us without delay.
We hope that we were able to acceptably attend to your concerns and once again sincerely apologize for your experience.
Kind regards,
Truworths Online Team
Thank you for bringing your concerns to our attention and for affording us the opportunity to respond.
We apologise for the erroneous communication you received, which was intended for one of our account holders.
We have however investigated your concerns raised, and confirm that your contact number does not reflect as linked to the Truworths account mentioned. Regrettably, we were also unable to locate any logs of the calls with the consultants.
We will be conducting a further investigation into this matter and advise that should you receive any further communication regarding this matter, to please contact us without delay.
We hope that we were able to acceptably attend to your concerns and once again sincerely apologize for your experience.
Kind regards,
Truworths Online Team