1 reviews | Active since Sept 2018
U nreasonable Manager
I purchased two pairs of the shoes at OFFICE London store in Gateway Durban. One for my partner and 1 for myself. This was in July this year. My partners shoe started to fray and tear after a month so I took it back to the store and returned it. The pair that I bought for myself has never been used and still in its original packaging. I told the Manager I want to return it as well because when I start using it I dont want to experience the same problem. She refused to exchange it and said because its more than a month she will not accept it. She failed to see reason that I could experience the same problem with the shoe as my partner. I even told her that I will take something else but she refused to acknowlege this. I feel this totally unreasonable.
Thank you for your post and affording us the opportunity to respond.
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
This matter was escalated to the Store Manager, and we were advised that as the 30 days returns period had already lapsed, your request to have the shoes credited could not be authorized.
Further to this however, please note that our Returns Policy allows the return of merchandise that presents with a potential quality issue within six months from the purchase date, provided that all returns criteria are met.
Whilst we acknowledge your frustration regarding the feedback received, we sincerely hope that you will understand that this policy is in place for your protection, and ours.
Regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
Our Returns Policy facilitates an exchange or a credit on an item returned within 30 days from date of purchase provided that the original invoice or gift receipt is presented as proof of purchase; the swing ticket is still attached and the item has not been worn or used.
This matter was escalated to the Store Manager, and we were advised that as the 30 days returns period had already lapsed, your request to have the shoes credited could not be authorized.
Further to this however, please note that our Returns Policy allows the return of merchandise that presents with a potential quality issue within six months from the purchase date, provided that all returns criteria are met.
Whilst we acknowledge your frustration regarding the feedback received, we sincerely hope that you will understand that this policy is in place for your protection, and ours.
Regards,
Truworths Online Team