1 reviews | Active since Aug 2018
U know how to keep a man waiting.
I have app**** for truworths card for more than six months even now am still waiting...and I guess i should keep on waiting ...in the mean time i will always have my green book with me In case something attracts me when I pass by ur store
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about your experience and completely understand your frustration in this regard.
Upon investigation we established that a card was issued to you on 18 December 2017, when the account was activated. We are unable to establish why this card was not delivered via the postal service as we currently have the correct address listed and have not received returned mail for your account.
Following our communication with you, a replacement charge card has been issued to you, and should be delivered to your noted address within the next 3-4 weeks.
We trust that we were able to acceptably attend to your query and hope to see you in our stores again soon.
Kind regards,
Truworths Online Team
Thank you for your post and affording us the opportunity to respond.
We were concerned to read about your experience and completely understand your frustration in this regard.
Upon investigation we established that a card was issued to you on 18 December 2017, when the account was activated. We are unable to establish why this card was not delivered via the postal service as we currently have the correct address listed and have not received returned mail for your account.
Following our communication with you, a replacement charge card has been issued to you, and should be delivered to your noted address within the next 3-4 weeks.
We trust that we were able to acceptably attend to your query and hope to see you in our stores again soon.
Kind regards,
Truworths Online Team