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Item: Truworths
Rating: 1

I placed an order online on the 04/02/2019 order number o ********** 3. Today I got this msg

Hi Ganewe, unfortunately 1 of the items you ordered from Truworths online is no longer available. You've been refunded for the item(s) and the refund will reflect in the next 7- 10 days. We're sorry for the inconvenience.

U debited my account immediately. I will never wait that long, its either I get that item I ordered or my money must reflect asap. Its not my fault that u did false advertising. U can debit my money but for u to refund it , I must wait. I didn't get what I wanted then give me back my money. Before hell breaks loose

********** 342 Make immediate payment or the ceo must rather transfer it for me . Let look at other shops will good advertising rather than your false advertising. Pls

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Replies (1)

Truworths's replyOfficial

13 Feb 2019, 13:13

Thank you for your post and sharing your concerns with us. At Truworths, customer service excellence is of primary importance to us and we thank you for alerting us of this matter. As we were disappointed to hear that we have failed to meet your expectations, we therefore escalated your concerns raised to our Finance department and Online Shopping teams to address. We were informed that refunds can take up to 2-5 business days to reflect on the recipient’s bank account, and the refund process is done in the original method of tender. We wish to apologise for the inconvenience and frustration caused, and can further confirm that the item is no longer available at the requested store. Following the telephonic conversation you had with one of our consultants, we were informed that you were unfortunately unavailable to advise of the outcomes of your request for a set aside. We trust that we were able to acceptably address your concerns, and if you require any further assistance, please feel free to contact us directly on *** or via email *** Kind regards,

Truworths Online Team

Best regards,

Truworths's reply13 Feb 2019, 13:13

Official

Best regards,