SH
Shan H
1 reviews | Active since Feb 2016
16 Feb 2016, 21:30
Two pairs of shoes broken in 1 Month
Took a pair of heels back because the stitching started coming undone. <br> <br> Traded them for a pair of DH Wedges..... The day after I buy them, the strap completely snaps!!!!<br> <br> Now, I'm not a big female, I'm 172cm, weigh 65kg and have a size 7 foot. You can't tell me that its my body size breaking the damn shoes!!!!<br> <br> At almost R 500.00 a pair, you'd expect them to last more than a day!!!!!<br> <br> Beyond livid.... and they broke while I was at work of all places!!!!! Grrr!!!!!!!!!!!!
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Truworths's replyOfficial
19 Feb 2016, 15:54Hello ShanHope67,
Thank you for your post.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set.
It is the odd exception where an item may fall short of this standard. In these instances, our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which is returned within six months from the date of purchase, provided that valid proof of purchase is presented and all other criteria of this policy are met.
Following our telephonic conversation, you informed us that you have subsequently returned the mentioned shoes which have been credit for you.
We acknowledge your frustration in this regard and wish to assure you that your concerns were brought to the attention of our Quality Assurance department for further investigation.
We trust that we have adequately responded to your query and sincerely apologize for the inconvenience caused as a result of this matter.
Please feel free to contact us on *** or via email on *** should you have any further comments or concerns and we will gladly assist.
Kind regards,
Lynn
Thank you for your post.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set.
It is the odd exception where an item may fall short of this standard. In these instances, our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which is returned within six months from the date of purchase, provided that valid proof of purchase is presented and all other criteria of this policy are met.
Following our telephonic conversation, you informed us that you have subsequently returned the mentioned shoes which have been credit for you.
We acknowledge your frustration in this regard and wish to assure you that your concerns were brought to the attention of our Quality Assurance department for further investigation.
We trust that we have adequately responded to your query and sincerely apologize for the inconvenience caused as a result of this matter.
Please feel free to contact us on *** or via email on *** should you have any further comments or concerns and we will gladly assist.
Kind regards,
Lynn
Truworths's reply19 Feb 2016, 15:54
Official
Hello ShanHope67,
Thank you for your post.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set.
It is the odd exception where an item may fall short of this standard. In these instances, our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which is returned within six months from the date of purchase, provided that valid proof of purchase is presented and all other criteria of this policy are met.
Following our telephonic conversation, you informed us that you have subsequently returned the mentioned shoes which have been credit for you.
We acknowledge your frustration in this regard and wish to assure you that your concerns were brought to the attention of our Quality Assurance department for further investigation.
We trust that we have adequately responded to your query and sincerely apologize for the inconvenience caused as a result of this matter.
Please feel free to contact us on *** or via email on *** should you have any further comments or concerns and we will gladly assist.
Kind regards,
Lynn
Thank you for your post.
Truworths aims to provide high quality fashionable merchandise that meets and exceeds the high standards that we set.
It is the odd exception where an item may fall short of this standard. In these instances, our Returns Policy permits the exchange or refund on merchandise presenting a manufacturing fault; which is returned within six months from the date of purchase, provided that valid proof of purchase is presented and all other criteria of this policy are met.
Following our telephonic conversation, you informed us that you have subsequently returned the mentioned shoes which have been credit for you.
We acknowledge your frustration in this regard and wish to assure you that your concerns were brought to the attention of our Quality Assurance department for further investigation.
We trust that we have adequately responded to your query and sincerely apologize for the inconvenience caused as a result of this matter.
Please feel free to contact us on *** or via email on *** should you have any further comments or concerns and we will gladly assist.
Kind regards,
Lynn