1 reviews | Active since May 2017
truwoths laybye
I'm very disappointed with their laybye services which their having. I went to rosebank mall truworths to do a laybye they told me that I can not do that because I'm using a passport I don't understand why because I will pay my money then leave everything with them meaning they have nothing to lose. So what truworths wants us when only in cash. I don't see my self going there i have been buying there for the past 4 years. Laybye is not a credit that they can say they are risk any how.
Thank you for informing us of this matter and affording us the opportunity to respond.
At Truworths, we pride ourselves on being one of the best retailers in the country, and we go to great lengths to ensure that our customers are offered the highest standard of service excellence.
The service described in your post is not in accordance with these standards and for this reason, we escalated this to the relevant Area Manager to investigate and address.
We verify that the respective Store Manager has been in contact with you to apologise and to address your concerns raised. Further to this, we also confirm that passports are accepted when a lay-buy is initiated in store.
We trust that this matter has been acceptably attended to. Should you however have any further queries or concerns, do not hesitate to contact us on *** or via e-mail at ***, and we will gladly assist you.
Kind regards,
Truworths Online Team
Thank you for informing us of this matter and affording us the opportunity to respond.
At Truworths, we pride ourselves on being one of the best retailers in the country, and we go to great lengths to ensure that our customers are offered the highest standard of service excellence.
The service described in your post is not in accordance with these standards and for this reason, we escalated this to the relevant Area Manager to investigate and address.
We verify that the respective Store Manager has been in contact with you to apologise and to address your concerns raised. Further to this, we also confirm that passports are accepted when a lay-buy is initiated in store.
We trust that this matter has been acceptably attended to. Should you however have any further queries or concerns, do not hesitate to contact us on *** or via e-mail at ***, and we will gladly assist you.
Kind regards,
Truworths Online Team