Truwoths broken escalator inconvenience

Truworths has always been one of my favourite and best quality clothing store. "It is also one of the largest retails stores in the country employs over 11,000 people, and generates over R18 billion in annual revenue." The problem is that the escalators at that particular store have not been working for months now like really now bathong 🤔 a whole Truworths🤦🏽♀️I asked for the manager to do something about it. I cannot be walking up/down the escalators with my broken knees please do something. I want to buy winter clothes for my son and the items I want are upstairs plus that is the nearest store for me. Please fix tog.