Truworths's unpleasant online shopping experience

When doing online shopping it is really disappointing that items are shown available and once the order is being sourced, certain items are then out of stock. This is really creating a very unpleasant online shopping experience. Please improve this dismal service, it is definitely not wanted. I also don't believe the refunds are correctly allocated, this poor service really creates an absolute mess. I'm a very disappointed customer.