1 reviews | Active since May 2015
TRUWORTHS(GATEWAY).... DEFINITELY SHOWING THEIR TRU-WORTH. BUNCH OF CLOWNS
HUAWEI P10 PURSCHASED, I REQUESTED A DUAL SIM DEVICE AND EVEN EXPLAINED Y I REQUIRED IT. GOT HOME AND ITS NOT A DUAL SIM DEVICE, LINDA THE STORE MANAGER DIDNT EVEN UNDERSTAND MY ISSUE AND TOTALLY DECLINED TO ASSIST, THE AREA MANAGER SARDIA IS STILL YET TO CALL ME SINCE FRIDAY. IM TOTALLY DISGUSTED AT HOW EASY IT IS FOR SUCH A BIG STORE TO PASS THE BUCK AND NOT ACCEPT RESPONSIBILTY FOR THEIR INCOMPETENCE IN DOING WHAT THEY SUPPOSED TO BE QUALIFIED TO DO.
Thank you for your post.
As a customer services orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that our staff members are trained and provided with the necessary information to advise our customers of the applicable policy and procedure.
We have investigated your complaint, and deemed it necessary to refer this issue to the Store Manager at the respective store to investigate. We were informed that none of the handsets stocked in store have the facility to cater for dual SIM cards. She has furthermore confirmed that this has been explained to you.
This matter was further escalated to the respective Area Manager, who has personally been in contact with you to discuss your concerns raised.
We regret that you are not pleased with the outcome to your query, however, hope that you will be able to accept our stance in this regard.
Kind regards,
Truworths Online Team
Thank you for your post.
As a customer services orientated retailer, we believe that correct and clear communication with our customers is of fundamental importance. It is for this reason that our staff members are trained and provided with the necessary information to advise our customers of the applicable policy and procedure.
We have investigated your complaint, and deemed it necessary to refer this issue to the Store Manager at the respective store to investigate. We were informed that none of the handsets stocked in store have the facility to cater for dual SIM cards. She has furthermore confirmed that this has been explained to you.
This matter was further escalated to the respective Area Manager, who has personally been in contact with you to discuss your concerns raised.
We regret that you are not pleased with the outcome to your query, however, hope that you will be able to accept our stance in this regard.
Kind regards,
Truworths Online Team