1 reviews | Active since Dec 2016
Truworths Zevenwacht
Went to Truworths to collect an online order as a 3rd party. The account holder is in another province with no access to emails or smartphones.
This was relayed to the sales person. Who stated that it's store policy. I spoke to two Supervisors who are very arrogant and rude.
I have a few questions for the store and area managers regarding staff behavior instore, as I'm wondering about company values and if these individuals received training. Where is the professionalism? Empathy? General customer care?
A customer service agent, Rowen promised me telephonically that the order will be handed over and then spoke to the store and released the call.
I expect a call from the Manager of this store and the Area manager.
Let's talk about your store sitting with an order for almost a month and not canceling it. The account holder called the online team to have the order canceled, and Lulutho advised that she will call the store, have order canceled and account credited in 24hrs.
Let's talk about your store sitting with an order for almost a month and not canceling it. The account holder called the online team to have the order canceled, and Lulutho advised that she will call the store, have order canceled and account credited in 24hrs.