Truworths you really ****med me

This is the most retail ****mer of all time, when I opened their account I asked them to pay premium on 10th of each month, they agreed. Then they moved my premium pay date to first day of the month, my account started to accumulate large amount of arrears, I went to their store and even requested their consultants over the phone to move premium pay day but I also failed. Last month I sent them the email to asked them to move premium pay day to 15th of each month and reduce the balance I owe to them. The agreed to move premium pay day to 15th, they said they'll get back to me regarding balance discounts. Now I received their statements telling me to pay on 4th not 15th.

One of the reason why their store staff and consultants refuse to move my premium pay day was their policy does not allow them to move premium pay day. Their policy only suit them but not us their customers.

I want them to reduce the arrears that was accumulated in ******* way.

Last time the set they will investigate my issues then get back to me, that's was PR stunt, nothing positive came out of it. Reduce that arrears you accumulated in inhuman way.