1 reviews | Active since Apr 2014
Truworths, you LOST a GOOD customer!
As a very regular Truworths client I'm NOT HAPPY! I have never defaulted on my payments and I always pay way before any of your other client's debit orders. In April 2021 you declined me a purchase and said i reached my credit limit which you felt was necessary to reduce for whatever reason.
So Truworths can increase and decrease your account limit to their discretion but we don't have a say? Upsetting...
Then I asked for an increase whilst being in the store and I was told sorry the system wont allow it! I left it there and carried on paying every month as per normal..
Yesterday August 2021 I went shopping after being bombarded with messages saying thank you for your payments, you can spend up to "X-Amount" and only to get to the counter being asked for my ID as my account is blocked!!!
I request compensation and an immediate explanation as I was never informed of my account being blocked or locked and feel that the least Truworths could do is inform me with a valid reason of course.
Quick to take our hard earned money but not quick to really try and help!
Looking forward to your immediate response.
Thx, Waylon
Very frustrating and appalling customer service.
Very frustrating and appalling customer service.
in future please communicate in advance with your clients and give them the correct information.
Nobody at any of the truworths stores or via sms informed me of any security issues.
But I guess you win and all is hunky dory going forward right!?!!??
I dont feel any better than I did before...
thanks for nothing!
Bye Truworths
in future please communicate in advance with your clients and give them the correct information.
Nobody at any of the truworths stores or via sms informed me of any security issues.
But I guess you win and all is hunky dory going forward right!?!!??
I dont feel any better than I did before...
thanks for nothing!
Bye Truworths
"Thank you for your post.
We reviewed your account, and wish to advise that the account was blocked due to security purposes. We wish to apologise for any upset caused.
However, we are not able to manually increase your account limit as per the National Credit Act (NCA). As soon as your account qualifies, you will be notified either by telephone or SMS.
We hope you understand our stance.
Kind regards,
Truworths Online Team"
"Thank you for your post.
We reviewed your account, and wish to advise that the account was blocked due to security purposes. We wish to apologise for any upset caused.
However, we are not able to manually increase your account limit as per the National Credit Act (NCA). As soon as your account qualifies, you will be notified either by telephone or SMS.
We hope you understand our stance.
Kind regards,
Truworths Online Team"