AS
Alfonso S
1 reviews | Active since Oct 2019
19 Jun 2020, 13:30
TRUWORTHS WORST CUSTOMER SERVICE
I did a eft payment on the 23rd of April for the month of April. I called many times and also emailed proof of payments to head office. My account is now in a overdue because of this matter. They still have the oddasity to call me and messages me to tell me my account is overdue. It has been two months since this matter has not been resolved. Truworths is the worst when it comes to customer service.
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Truworths's replyOfficial
24 Jun 2020, 14:28Thank you for your post.
We acknowledge your frustration and have your concerns raised escalated to the relevant department to address.
Upon a thorough investigation, we can confirm that your payment has been allocated and we thank you for making payment. We further confirm that one of our consultants has been in contact with you to and are pleased that this matter has been resolved.
We once again sincerely apologise for any frustration and inconvenience caused as a matter of this.
Kind regards,
Truworths Online Team
Truworths's reply24 Jun 2020, 14:28
Official
Thank you for your post.
We acknowledge your frustration and have your concerns raised escalated to the relevant department to address.
Upon a thorough investigation, we can confirm that your payment has been allocated and we thank you for making payment. We further confirm that one of our consultants has been in contact with you to and are pleased that this matter has been resolved.
We once again sincerely apologise for any frustration and inconvenience caused as a matter of this.
Kind regards,
Truworths Online Team